FAQ’s

Our standard processing time is a minimum of 1 to 3 business days. Following this, once your order has been shipped, you will receive a confirmation email containing your tracking number. The delivery timeline depends on the shipping method you’ve selected.

Please be aware that processing times might be extended during the holiday season.

1. Returns

1.1. Return Timeframe

• You can return your purchase, unopened items within 14 days of delivery for a full refund.
• For certain items, exceptions may apply. Please see section 1.5 “Exclusions” for details.
• During holiday periods, we may extend our return timeframe. Any extended return windows will be clearly communicated on our website.

1.2. Conditions for Returns

To be eligible for a return, items must be:

• Unused and in new condition: Items must be returned in the same condition you received them.
• Original Packaging: Items must be returned in their original packaging, including all accessories, manuals, Tags, and included items.
• Resalable Condition: The product must be in a condition that it can be resold.

1.3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us: Notify our customer support team within 14 days of delivery to request a return. You can contact us via:
   • Email: sales@bapehoodieshop.net
   • Phone: +1 (929) 639-5299
   • Online Contact Form: Contact Page
2. Provide Information: Please provide the following information when contacting us:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return is helpful for us to improve
   • Photos of the item and packaging if the item is damaged or defective.
3. Return Instructions: Our customer support team will review your request and provide you with detailed instructions on how to return the item(s). This includes a return shipping label or instructions for mail returns.

3. Exchanges

3.1. Availability of Exchanges

• We offer exchanges for certain items under specific circumstances, such as for a different size or color of the same product, subject to availability.
• If you wish to exchange an item, please contact our customer support team to inquire about exchange availability for your specific item.

3.2. Exchange Process

• If an exchange is approved and the desired exchange item is in stock, we will process the exchange.
• You will be responsible for return shipping costs for the original item, and we may cover the shipping costs for sending the exchanged item to you, depending on the reason for the exchange.
• If the exchanged item is of a different value, you may need to pay the difference or receive a partial refund accordingly.

3.3. Exclusions

• Exchanges are subject to product availability. If the desired exchange item is out of stock, a refund will be issued instead, according to our refund policy.
• Exclusions listed in section 1.5 also apply to exchanges where applicable.

We guarantee delivery within 6-10 business days after your order has been shipped. If your order does not reach you within this timeframe, please reach out to us, and we will promptly refund your payment. Your satisfaction is our priority.

It’s possible that your order will arrive in 2 or 3 separate shipments because we dispatch items from different warehouses. Please don’t worry if you receive one item before the others. Rest assured, all items will be delivered within the specified timeframe mentioned during your order placement.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.

If you successfully reached the confirmation page after making your purchase and provided your order number and receipt, your order has indeed been processed.

However, if you did not receive an order confirmation email, it indicates that an incorrect email address was entered during checkout.

To resolve this issue, kindly reach out to us with the email address used, the first and last name associated with your order, and the date your order was placed. This information will enable us to resend your order confirmation promptly.

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don’t hesitate to contact our customer service team for assistance.

What to Do If You Receive a Damaged or Incorrect Product:

If you receive a damaged or wrong product, please initiate the return or exchange process through our designated portal. We accept returns within 30 days of delivery. To qualify for a return or exchange, the merchandise must be unworn, unwashed, and undamaged.

Refunds will be issued to the original form of payment used for the order. Exchanges are available only if you need a different size of the same product. Please note that all returns and exchanges are processed within a week of the package’s arrival at our warehouse. Your satisfaction is our priority, and we aim to resolve any issues promptly.

Credit Cards: We accept major credit cards, including Visa, Mastercard. Please note that cards issued by local banks without these logos may not be accepted by our global processing service. In such cases, we recommend using PayPal as an alternative payment method.

PayPal: You can fund your PayPal account using various payment methods available in your country. Once your PayPal account is funded, take advantage of our convenient single-click PayPal express feature for swift checkout.

Payment Security: Rest assured, all transactions submitted to us are encrypted with 128 SSL software, safeguarding your input information from interception by external parties. We are deeply committed to maintaining the highest levels of security and countering fraud. Our security measures are constantly updated to ensure the confidentiality and safety of your credit card details, contact information, and shipping/billing details.

Order Verification: To protect our customers, some orders may undergo payment verification. We aim to guarantee that every shipped order is authorized by the cardholder. If your order is put on hold, our team will promptly contact you to minimize any delays.

Currency: Whenever possible, we strive to process your payment in your local currency. However, there are specific cases and limitations where we may charge your card in the available currencies on our website. In such instances, your financial institution handles the currency conversion for your convenience.