FAQs
FREQUENTLY ASKED QUESTIONS
INFORMATION QUESTIONS
Orders
Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.
SHIPPING FOR UNITED STATESORDER PROCESSING TIME
We process all orders within 1-2 business days (Mon - Fri) after the order is placed excluding holidays and as soon as your payment is verified. it can take log during Peek time of season. If your payment was not successful while checking out your order not processed, Please note that we do not process, ship orders on Saturday and Sunday. Remember; all orders will close at 05:00 PM, for more details Email at sales@bapehoodieshop.net
EXPRESS SHIPPING DELIVERY TIME
We offer our fast shipping For United Stats (2-11 Business Days) excluding processing time.
Delivery is dependent on our carriers (UPS, USPS and DHL) and can be subject to weather delays. Usually, it can take 3-11 days to deliver goods to its destination. Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.
STANDARD SHIPPING DELIVERY TIME
We offer our Standard shipping (3-17 Business Days) excluding processing time .
Delivery is dependent on our carriers (UPS, USPS and DHL) and can be subject to weather delays. Usually it can take 3-17 days to deliver goods to its destination. Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.
for more information please visit Shipping Policy.
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact our live chat immediately after placing your order or e-mail at sales@bapehoodieshop.net. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
For products that are sold out, please find the ‘notify me when available’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.
Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted.
If you accidentally entered an incorrect shipping address or the address is not in English characters, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.
We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package for orders. Shipping fees will need to be paid again.
If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to sales@bapehoodieshop.net. We will follow-up with next steps as soon as possible.
First, please check the package carefully.
In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.
Second, contact us
If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to sales@bapehoodieshop.net. We will follow-up with next steps as soon as possible.
You can tell us about your missing item within 7 days. If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.
We do not store any of your credit card information on our website. We use Flutter wave Payments, a reputable and secure payment processor available, for processing all of our online transactions.
Shipping
SHIPPING FOR UNITED STATESORDER PROCESSING TIME
We process all orders within 1-2 business days (Mon - Fri) after the order is placed excluding holidays and as soon as your payment is verified. it can take log during Peek time of season. If your payment was not successful while checking out your order not processed, Please note that we do not process, ship orders on Saturday and Sunday. Remember; all orders will close at 05:00 PM, for more details Email at sales@bapehoodieshop.net
EXPRESS SHIPPING DELIVERY TIME
We offer our fast shipping For United Stats (2-11 Business Days) excluding processing time.
Delivery is dependent on our carriers (UPS, USPS and DHL) and can be subject to weather delays. Usually, it can take 3-11 days to deliver goods to its destination. Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.
STANDARD SHIPPING DELIVERY TIME
We offer our Standard shipping (3-17 Business Days) excluding processing time .
Delivery is dependent on our carriers (UPS, USPS and DHL) and can be subject to weather delays. Usually it can take 3-17 days to deliver goods to its destination. Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.
for more information please visit Shipping Policy.
We ship worldwide. Due to COVID restrictions, we have temporarily halted shipping to certain countries. We review the list on a weekly basis and will be open to these countries as soon as we can.
Returns & Exchanges
For USA Orders Only:
Bape Hoodie offers returns on most merchandise for U.S.A customers within 7 days of the delivery date.
If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Please note that there is a restocking fee of $15 that will be deducted from your order
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.
To return your product, please contact us at sales@bapehoodieshop.net and someone from our support service will review and get back to you shortly with a return label if your claim is approved. For any other questions, feel free to contact our support at sales@bapehoodieshop.net and they will assist you with your return. Please always state the reason of your return in your email and your order number.
For more information visit Refund Policy.
For USA Orders Only:
Bape Hoodie offers returns on most merchandise for U.S.A customers within 7 days of the delivery date.
If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Please note that there is a restocking fee of $15 that will be deducted from your order
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.
To return your product, please contact us at sales@bapehoodieshop.net and someone from our support service will review and get back to you shortly with a return label if your claim is approved. For any other questions, feel free to contact our support.
For more information visit Refund Policy.
If you need to exchange a product, send us an email at sales@bapehoodieshop.net with your enquiry.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account.